The Shared SMS Inbox for Team Texting
Collaborative business texting platform built for VoIP providers, MSPs, and telecom teams. Multi-agent messaging from one business number.
One shared inbox. Every customer conversation. All your agents.
Currently partnering with telecom providers. No credit card required.
The Problem
VoIP messaging wasn't built for teams
Telecom platforms weren't designed for modern collaborative business texting. The result is missed messages, frustrated customers, and teams working in the dark.
Missed customer texts
Customer messages slip through the cracks when only one agent can see them. Important conversations get lost or ignored.
No visibility across teams
Managers have no insight into who replied, when, or what was said. Support history is invisible to leadership.
Single-agent inbox limitations
Traditional SMS systems lock conversations to one agent. Teams can't collaborate, hand off, or share customer threads.
Fragmented messaging experience
Messages route through multiple carriers and systems with no unified layer. The result: inconsistent experiences for teams and customers.
The Solution
A collaborative inbox your whole team can share
MeshDesk transforms your business number into a shared SMS inbox where multiple agents collaborate on customer conversations in real-time. No more siloed threads, missed messages, or agents working alone.
- Shared DID inbox where multiple agents see and respond to every conversation
- Internal notes and team collaboration without customers seeing
- Assignment and status indicators so you know who's handling what
- Full customer history across SMS, MMS, and RCS channels
- Real-time sync across your entire team. See typing, viewing, and activity
Core Features
Everything your team needs for collaborative messaging
MeshDesk brings enterprise-grade team texting features to VoIP providers, MSPs, and business communication teams of all sizes.
Shared DID Inboxes
Multiple agents share one business number. Everyone sees every conversation, so no message ever falls through the cracks.
Team Collaboration
Internal notes, @mentions, and conversation assignments. Work together on customer threads without customers seeing your teamwork.
SMS, MMS & RCS
Full multi-channel messaging support today. Send text, images, and rich messages. WhatsApp support on the roadmap.
10DLC Compliance Built-In
Automated opt-in and opt-out handling with custom responses. Agent outbound blocking for opted-out numbers per campaign. Keep your business safe from compliance fees.
Complete Customer History
Every agent sees the full conversation history. No context lost between shifts, handoffs, or escalations.
Real-Time Sync
See who is typing, who is viewing, and who is online. Your whole team stays in sync across every device.
MeshDesk is now in your pocket
Our iOS and Android apps are live. Manage your shared SMS inbox, collaborate with your team, and stay on top of every customer conversation from anywhere.
Shared inbox on the go
Access every team conversation from one business number, wherever you are.
Real-time notifications
Never miss a customer message with instant push notifications.
Reply in seconds
Jump into threads, assign teammates, and respond fast from your phone.
Trust & Reliability
Infrastructure-grade messaging you can depend on
MeshDesk is built on MeshRelay, our Unified Messaging Layer designed for the reliability demands of telecom providers.
Enterprise-Grade Security
SOC 2 Type II compliant infrastructure. Your data is encrypted at rest and in transit.
99.9% Uptime SLA
Carrier-grade reliability backed by our infrastructure partner guarantees.
Multi-Region Redundancy
Distributed architecture ensures messages are delivered even during outages.
TCPA Compliant
Built-in compliance features for regulated messaging and customer consent.
Currently onboarding telecom partners
We're working closely with early partners to build the collaborative messaging platform VoIP providers have been waiting for. Join the early access program to shape the product and get priority onboarding.
Request Access
Tell us about your use case
Discovery Call
We'll learn about your needs
Priority Onboarding
Get hands-on setup support
Resources
Learn about collaborative business texting
Explore guides, articles, and best practices for implementing team messaging in your organization.
What is a Shared SMS Inbox?
Learn how shared inboxes transform team messaging and why single-agent systems are holding your team back.
Multi-Agent Messaging for VoIP Providers
How collaborative business texting differentiates your VoIP offering and increases customer satisfaction.
Ready to transform your team's messaging?
Join the early access program for MeshDesk. Get a shared SMS inbox, collaborative team texting, and multi-agent messaging for your business.
No credit card required. Currently accepting VoIP providers, MSPs, and telecom partners.