MeshDesk
Multi-agent messaging for business teams
One workspace. Every conversation. All your agents.
The Problem
VoIP messaging is broken
Telecom platforms weren't built for modern business messaging. The result is fragmented experiences for teams and customers alike.
Fragmented conversations
SMS conversations are siloed to individual agents. Teams can't share or hand off customer threads.
Zero visibility
No insight into who replied to customers, when, or what was said. Support history is invisible.
No modern channels
RCS and rich messaging aren't supported. Customers are stuck with basic SMS capabilities.
Carrier fragmentation
Messages route through multiple carriers and systems with no unified layer to manage them.
The Solution
Your team deserves a real messaging workspace
MeshDesk gives your entire team visibility into every customer conversation. No more siloed threads, missed messages, or agents working in the dark.
- Multi-agent shared inbox with full conversation history and context
- See who replied, who's typing, and who's viewing in real-time
- Assign conversations to agents or teams with smart routing rules
- Works across SMS, MMS, and RCS today - WhatsApp on the roadmap
- Powered by MeshRelay, our Unified Messaging Layer for VoIP systems
John Doe
+1 (555) 123-4567
Features
Built for teams who message customers
MeshDesk brings your team together around customer conversations. MeshRelay handles the messaging infrastructure so you don't have to.
Multi-Agent Collaboration
Multiple agents can view, respond, and collaborate on conversations in real-time. See who's online and who's handling what.
Full Channel Support
SMS, MMS, and RCS today. WhatsApp on the roadmap. One workspace for the full spectrum of business messaging.
Complete Visibility
Every agent sees the full conversation history. No context lost, no repeated questions, no customer frustration.
Smart Conversation Routing
Automatically route conversations to the right agent or team based on rules you define. Load balance across your team.
VoIP Platform Integration
Purpose-built for VoIP platforms. NetSapiens-first with support for additional platforms on the roadmap.
Powered by MeshRelay
Our Unified Messaging Layer handles channel selection, provider routing, and message delivery. You focus on conversations.
Architecture
MeshDesk + MeshRelay
MeshDesk is the agent workspace your team uses every day. MeshRelay is the Unified Messaging Layer (UML) that powers it all - handling SMS, MMS, RCS, and soon WhatsApp.
How It Works
What is MeshRelay?
MeshRelay is our Unified Messaging Layer (UML) - the backend infrastructure that normalizes SMS, MMS, RCS, and WhatsApp into a single API. It handles provider routing, channel selection, delivery optimization, and integrates directly with VoIP platforms like NetSapiens. Your team uses MeshDesk; MeshRelay does the heavy lifting behind the scenes.
Available
Available
Available
Roadmap
Use Cases
For teams that take messaging seriously
MeshDesk brings enterprise-grade messaging collaboration to businesses of all sizes.
VoIP Resellers
Give your customers a modern messaging experience. MeshDesk differentiates your offering with multi-agent support and rich media channels.
Telecom Providers
White-label MeshDesk for your platform. MeshRelay integrates directly with your infrastructure to deliver unified messaging at scale.
Support Teams
Stop losing context between shifts. Every agent sees the full conversation history, who said what, and when.
Sales Teams
Reach customers on SMS, MMS, or RCS from your business number. The whole team sees the thread and can jump in when needed.
Give your team the messaging workspace they deserve
Join the early access program for MeshDesk. Multi-agent messaging powered by MeshRelay - supporting SMS, MMS, RCS, and WhatsApp on the roadmap.