The Shared SMS Inbox for Team Texting
Collaborative business texting platform built for VoIP providers, MSPs, and telecom teams. Multi-agent messaging from one business number.
One shared inbox. Every customer conversation. All your agents.
Currently partnering with telecom providers. No credit card required.
The Problem
VoIP messaging wasn't built for teams
Telecom platforms weren't designed for modern collaborative business texting. The result is missed messages, frustrated customers, and teams working in the dark.
Missed customer texts
Customer messages slip through the cracks when only one agent can see them. Important conversations get lost or ignored.
No visibility across teams
Managers have no insight into who replied, when, or what was said. Support history is invisible to leadership.
Single-agent inbox limitations
Traditional SMS systems lock conversations to one agent. Teams can't collaborate, hand off, or share customer threads.
Fragmented messaging experience
Messages route through multiple carriers and systems with no unified layer. The result: inconsistent experiences for teams and customers.
The Solution
A collaborative inbox your whole team can share
MeshDesk transforms your business number into a shared SMS inbox where multiple agents collaborate on customer conversations in real-time. No more siloed threads, missed messages, or agents working alone.
- Shared DID inbox where multiple agents see and respond to every conversation
- Internal notes and team collaboration without customers seeing
- Assignment and status indicators so you know who's handling what
- Full customer history across SMS, MMS, and RCS channels
- Real-time sync across your entire team. See typing, viewing, and activity
Core Features
Everything your team needs for collaborative messaging
MeshDesk brings enterprise-grade team texting features to VoIP providers, MSPs, and business communication teams of all sizes.
Shared DID Inboxes
Multiple agents share one business number. Everyone sees every conversation, so no message ever falls through the cracks.
Team Collaboration
Internal notes, @mentions, and conversation assignments. Work together on customer threads without customers seeing your teamwork.
SMS, MMS & RCS
Full multi-channel messaging support today. Send text, images, and rich messages. WhatsApp support on the roadmap.
10DLC Compliance Built-In
Automated opt-in and opt-out handling with custom responses. Agent outbound blocking for opted-out numbers per campaign. Keep your business safe from compliance fees.
Complete Customer History
Every agent sees the full conversation history. No context lost between shifts, handoffs, or escalations.
Real-Time Sync
See who is typing, who is viewing, and who is online. Your whole team stays in sync across every device.
10DLC Compliance
Stay compliant. Avoid fines. Sleep better.
10DLC violations can cost thousands per message. MeshDesk handles opt-in and opt-out automatically, blocks agents from texting opted-out contacts, and gives admins full visibility into consent history.
Auto Opt-In/Out Handling
Keywords like START and STOP are automatically detected. Custom responses keep your customers informed.
Agent Outbound Blocking
When a contact opts out, agents are blocked from sending to them. No accidental compliance violations.
Consent Records Dashboard
Full audit trail of every opt-in and opt-out. Filter by tenant, campaign, status, and timestamp.
Per-Campaign Tracking
Consent is tracked per DID and campaign. One opt-out doesn't affect other lines or campaigns.
Agent Outbound Blocking
When a contact texts STOP, they're automatically opted out. If an agent tries to message them, the send is blocked with a clear warning.
Admin Consent Dashboard
Admins see consent status across all tenants and campaigns. Filter by status, review timestamps, and override when needed.
Message Flow Audit
Every blocked message is logged with full details: who sent it, why it was blocked, and the contact's opt-out status.
For Telecom & VoIP
Built for VoIP providers and telecom workflows
MeshDesk integrates directly with telecom infrastructure. Whether you're running NetSapiens, an MSP, or a VoIP provider, we're built for your stack.
NetSapiens Native
Purpose-built integration for NetSapiens platforms. Works with your existing infrastructure and provisioning workflows.
Multi-Tenant Ready
Each organization gets their own isolated workspace. Clean separation between teams and customers.
Carrier-Grade Reliability
Built on MeshRelay, our Unified Messaging Layer. Enterprise uptime, redundancy, and delivery optimization.
Built for Scale
Usage-based pricing and partner support. Designed to grow with your business and customer base.
NetSapiens SMS Integration
Looking for a multi-agent messaging solution for your NetSapiens deployment? MeshDesk provides the collaborative SMS inbox your customers need, integrated directly with your existing platform.
Use Cases
Team texting for every department
MeshDesk brings collaborative business texting to teams that take customer communication seriously.
Support Teams
Never lose context between shifts. Every agent sees the full conversation history, who said what, and when. Collaborative messaging means faster resolution times.
Sales Teams
Reach prospects on SMS, MMS, or RCS from your shared business number. The whole team sees the thread and can jump in when opportunities arise.
Dispatch & Field Service
Coordinate field teams with instant messaging. Dispatch jobs, share updates, and keep everyone in the loop from one shared inbox.
MSPs & IT Providers
Manage client communications at scale. Multi-tenant workspaces keep each client's conversations organized and your team productive.
VoIP Providers
Differentiate your offering with collaborative business texting. MeshDesk adds multi-agent messaging to your VoIP platform without the integration headaches.
NetSapiens Users
Get the messaging experience you've been asking for. Native integration with your existing NetSapiens platform.
Architecture
Powered by MeshRelay
MeshDesk is the shared inbox your team uses every day. MeshRelay is the Unified Messaging Layer that powers it all, handling SMS, MMS, RCS routing, delivery optimization, and carrier integrations.
Message Flow
What is the Unified Messaging Layer?
MeshRelay normalizes SMS, MMS, RCS, and WhatsApp into a single API. It handles provider routing, channel selection, delivery optimization, and integrates directly with VoIP platforms like NetSapiens. Your team uses MeshDesk while MeshRelay does the infrastructure work behind the scenes.
Available Now
Available Now
Available Now
Coming Soon
Simple, DID-Based Pricing
Pay per phone number, not per user. Each DID includes a team inbox with up to 10 seats.
Standard
Per phone number, billed monthly
- Shared SMS inbox for team messaging
- Up to 10 team seats included
- SMS & MMS support
- Internal notes & assignments
- Customer conversation history
- Real-time sync across devices
RCS Messaging
Add-on to Standard plan
- Everything in Standard
- Rich Communication Services (RCS)
- Read receipts & typing indicators
- High-resolution media sharing
- Branded business profile
- Enhanced delivery & engagement
RCS requires carrier support. Falls back to SMS automatically.
Get Early AccessCarrier & Usage Notes
- Direct NetSapiens or BYOC connections incur no messaging usage fees.
- RCS and direct carrier services are subject to a fair usage policy.
Volume or wholesale pricing? Contact us for reseller and enterprise rates.
Trust & Reliability
Infrastructure-grade messaging you can depend on
MeshDesk is built on MeshRelay, our Unified Messaging Layer designed for the reliability demands of telecom providers.
Enterprise-Grade Security
SOC 2 Type II compliant infrastructure. Your data is encrypted at rest and in transit.
99.9% Uptime SLA
Carrier-grade reliability backed by our infrastructure partner guarantees.
Multi-Region Redundancy
Distributed architecture ensures messages are delivered even during outages.
TCPA Compliant
Built-in compliance features for regulated messaging and customer consent.
Currently onboarding telecom partners
We're working closely with early partners to build the collaborative messaging platform VoIP providers have been waiting for. Join the early access program to shape the product and get priority onboarding.
Request Access
Tell us about your use case
Discovery Call
We'll learn about your needs
Priority Onboarding
Get hands-on setup support
Resources
Learn about collaborative business texting
Explore guides, articles, and best practices for implementing team messaging in your organization.
What is a Shared SMS Inbox?
Learn how shared inboxes transform team messaging and why single-agent systems are holding your team back.
Multi-Agent Messaging for VoIP Providers
How collaborative business texting differentiates your VoIP offering and increases customer satisfaction.
Ready to transform your team's messaging?
Join the early access program for MeshDesk. Get a shared SMS inbox, collaborative team texting, and multi-agent messaging for your business.
No credit card required. Currently accepting VoIP providers, MSPs, and telecom partners.