Product
The complete platform for team texting
Explore the features, architecture, and real-world teams behind MeshDesk — enterprise-grade messaging for VoIP providers, MSPs, and business communication teams of all sizes.
Core Features
Everything your team needs for collaborative messaging
MeshDesk brings enterprise-grade team texting features to VoIP providers, MSPs, and business communication teams of all sizes.
Shared DID Inboxes
Multiple agents share one business number. Everyone sees every conversation, so no message ever falls through the cracks.
Team Collaboration
Internal notes, @mentions, and conversation assignments. Work together on customer threads without customers seeing your teamwork.
SMS, MMS & RCS
Full multi-channel messaging support today. Send text, images, and rich messages. WhatsApp support on the roadmap.
10DLC Compliance Built-In
Automated opt-in and opt-out handling with custom responses. Agent outbound blocking for opted-out numbers per campaign. Keep your business safe from compliance fees.
Complete Customer History
Every agent sees the full conversation history. No context lost between shifts, handoffs, or escalations.
Real-Time Sync
See who is typing, who is viewing, and who is online. Your whole team stays in sync across every device.
Architecture
Powered by MeshRelay
MeshDesk is the shared inbox your team uses every day. MeshRelay is the Unified Messaging Layer that powers it all, handling SMS, MMS, RCS routing, delivery optimization, and carrier integrations.
Message Flow
What is the Unified Messaging Layer?
MeshRelay normalizes SMS, MMS, RCS, and WhatsApp into a single API. It handles provider routing, channel selection, delivery optimization, and integrates directly with VoIP platforms like NetSapiens. Your team uses MeshDesk while MeshRelay does the infrastructure work behind the scenes.
Available Now
Available Now
Available Now
Coming Soon
Use Cases
Team texting for every department
MeshDesk brings collaborative business texting to teams that take customer communication seriously.
Support Teams
Never lose context between shifts. Every agent sees the full conversation history, who said what, and when. Collaborative messaging means faster resolution times.
Sales Teams
Reach prospects on SMS, MMS, or RCS from your shared business number. The whole team sees the thread and can jump in when opportunities arise.
Dispatch & Field Service
Coordinate field teams with instant messaging. Dispatch jobs, share updates, and keep everyone in the loop from one shared inbox.
MSPs & IT Providers
Manage client communications at scale. Multi-tenant workspaces keep each client's conversations organized and your team productive.
VoIP Providers
Differentiate your offering with collaborative business texting. MeshDesk adds multi-agent messaging to your VoIP platform without the integration headaches.
NetSapiens Users
Get the messaging experience you've been asking for. Native integration with your existing NetSapiens platform.
Ready to transform your team's messaging?
Join the early access program for MeshDesk. Get a shared SMS inbox, collaborative team texting, and multi-agent messaging for your business.
No credit card required. Currently accepting VoIP providers, MSPs, and telecom partners.