Privacy Policy

1. Introduction

MeshDesk ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services (collectively, the "Service").

2. Information We Collect

We collect information that you provide directly to us, including:

• Account information (name, email address, organization details)
• Messages and communications sent through the Service
• Phone numbers associated with your shared inboxes
• Usage data and analytics
• Device information and identifiers

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process and deliver messages through shared inboxes
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent or unauthorized activity

4. SMS/Text Messaging Consent

When you provide your phone number and opt in through one of our forms, you consent to receive SMS text messages from MeshDesk regarding your inquiry, account, and the services you request. Message frequency varies. Message and data rates may apply.

You can reply HELP for help or STOP to opt out at any time. After you reply STOP, you will no longer receive SMS messages from us. Opting in to SMS is not a condition of purchasing any goods or services.

We do not sell or share mobile opt-in information or phone numbers with third parties or affiliates for marketing purposes. Mobile information will not be shared with third parties for marketing or promotional purposes. All other use categories described in this Privacy Policy continue to apply.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• With your organization's administrators and team members who have access to shared inboxes
• With service providers who perform services on our behalf
• To comply with legal obligations or respond to lawful requests
• To protect the rights, privacy, safety, or property of MeshDesk, you, or others
• In connection with a merger, acquisition, or sale of assets

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, regular security assessments, and access controls.

7. Data Retention

We retain your personal information for as long as necessary to provide the Service and fulfill the purposes described in this Privacy Policy. When we no longer need your information, we will securely delete or anonymize it.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access to your personal information
• Correction of inaccurate or incomplete information
• Deletion of your personal information
• Data portability
• Objection to certain processing activities

To exercise these rights, please contact us at privacy@meshdesk.app.

9. Children's Privacy

The Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: