Account & Data
Delete Your Account
Request permanent deletion of your MeshDesk account and the personal data associated with it.
MeshDesk is a shared SMS messaging app for teams. If you no longer wish to use MeshDesk, you can request that we permanently delete your account and the personal data we hold about you. This page explains how to submit a request, what data is removed, and how long the process takes.
How to request deletion
- 1
Send a deletion request
Email us at privacy@meshdesk.app from the email address associated with your MeshDesk account. Use the subject line "Account Deletion Request".
- 2
Verify your identity
To protect your account, we may ask you to confirm details that verify you are the account owner before processing the request.
- 3
Confirmation
Once verified, we will permanently delete your account and confirm by email when the process is complete.
- Your user profile and login credentials
- Personal contact information associated with your account
- Your message threads and conversation history
- App preferences and settings tied to your account
- Records we are legally required to keep (such as billing and tax records)
- Aggregated or anonymized data that can no longer identify you
- Data retained to comply with applicable telecom and SMS compliance regulations
How long does it take?
We process verified deletion requests within 30 days. Personal data is permanently removed from our active systems, and any residual copies in backups are deleted within 90 days. If your account is managed by an organization administrator, we may coordinate with them before completing the request.